Q: What is the average turnaround time on a project?
A: All projects may require different time frames depending on the artwork. Custom Private orders can vary from 12 to 39 weeks. Although there will be direct communication from artist when to expect art and when art is to be shipped.
Q: Do I supply the shoe or can you?
A: Custom Orders: You may email for special pricing if you have a DS or NDS pair you would like me to use. Customer will be responsible for shipping the shoes. If quoted via invoice or in store the price of the sneaker will be quoted in the invoice. (this applies to canvas art or any other canvas matter.)
Q: Are payments made before or after Custom Private Orders are completed?
A: Payment options on Custom Private Orders vary per project. They will be given via email during consult for the work. Depending on what the client and artist agree on, whether that is to pay for art upfront and shipping later or monthly payments towards custom order all will be handled via inquiry on the website and between the commissioner and the artist.
Q: Is there a Return Policy for customs?
A: All custom sales are final.
Q: Is there a partial refund policy?
A: all options vary per client. There could be an option to refund an order at a loss of schedule placement cost and invoice fees. However If you refund on your own free will via your credit card company or payment service provider all refunds become VOID.
Q: Does the art last?
A: All art can last a lifetime as long as the owner takes proper care of provided artwork.
Part 1: RETURNS/ORDER CANCELLATION
No returns allowed on any FINAL SALE items or COMMISSIONS.
What if an order is damaged?
If there is a damaged product via shipment all orders are covered with BASE insurance via shipment provider. if there is a need to re- create the custom artwork this can be arranged through email contact 7 days upon the shipment receipt. Business is not obligated to cover costs but can vary on project.
Payment is for a secured placement in the schedule, the artist is booked 4-12 months out. If there is a need for cancellation buyer is responsible for invoice fees and 30% of the total cost of the completed invoice.
PLEASE BE ADVISED
If you cancel your order or refund without contacting support or artist all art and refunds are VOID. This means that if you decide to contact your credit card company or dispute orders on your own we will automatically mark your orders as void, and you will no longer be eligible for refund or any sort of compensation.
Part 2: TOS AND CONDITONS FOR THE SUPPLY OF SERVICES
Placing an order and its acceptance.
Placing your order, please follow website prompts to place an order.
You may only submit an order using the method set out on the website. Each order is an offer by you to buy services specified in the order (Services) subject to these terms.
Acknowledging receipt of your order. After you place your order, you will receive an email from us acknowledging that we received it as well as an invoice to pay for services. Once accepted which will be specified in receipt and any payment programs or agreement to pay partial will also be discussed in email or direct contact, this is a VERBAL AGREEMENT in which if this agreement is not met, all orders are VOID upon failed receipt.
Correcting input errors. Please check the order carefully before confirming it. You are responsible for ensuring that your order information is complete and accurate. Invalid shipment info is buyers responsibility.
Accepting your order. Our acceptance of your order takes place when we send an email to confirm you agree to terms and have paid for order terms. (order confirmation), at which point and on which date (commencement date) the contract between you and us will come into existence. The contract will relate only to those that have paid inquiry in full and have been given an art ETA or order ETA for services that were confirmed in the order confirmation (invoice.)
When orders are paid in full that does not mean that orders start immediately, sutocustoms takes pride in finishing orders at convivence however she is a celebrity artist and each piece is custom fit/painted and created upon request. Please be certain you are okay with waiting times and schedule before securing your order with sutocustoms.
any further inquires or questions please email